Battery & charging

Won’t charge, short range, sudden shut-offs. Safe checks only. Pick what’s happening with your Joyor S10-S-Z.

Batteries can catch fire. These guides only cover safe checks from the outside. If the pack is swollen, hot, smells or leaks, stop using it and take it to a repair shop.

Battery won’t chargeMost "won’t charge" problems are the charger, the socket or the plug, not the battery.
Easy15–30 minutes
Range is much shorter than beforeBatteries lose some range with age, but big drops often have simpler causes.
Easy15 minutes
Scooter dies suddenly at low %, or E-05Cutting out with battery left, or E-05, means the voltage sags too low under load.E-05
Easy10 minutes
Not listed? Not sure?Find your problem in a couple of questions.
Error codesLook up what the display is telling you.